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Latest Posts
For Employees
How to Give Positive Feedback
What did you do the last time you saw a colleague do something remarkable? Did you think, “Wow, that’s awesome,” and go about your day? Did you toss off a...
How to Receive Feedback
I gave a speech last week on the importance of feedback to a high performance organization. It was clear that many of the audience members were uncomfortable with the thought...
How to Give Feedback to Someone Who Doesn’t Report to You
Most of the companies I have worked with have, at some point, stuck the word “one” in front of their company name and heralded it as a great new era....
Unconventional Wisdom on Constructive Feedback
In my previous post , I talked about emotional reactions to issues at work; specifically, things that make people cry. In that post, I alluded to the idea that advanced...
Virtual Teams and How to Give Feedback from Afar
Every time I give a speech these days, I get at least a couple of questions about how my techniques apply to virtual teams . Given that my team at...
How to Accept Positive Feedback
Positive feedback is rare and precious and you need to make sure you treat it as such. It’s rare because we tend to take good behavior for granted. There are...
How to Take Constructive Feedback
“ Feedback is a gift .” How many times have you heard that little gem? I don’t know about you, but I’ve noticed that not many people ask for feedback...
How to Deliver Feedback
Giving someone feedback can be uncomfortable. Some people even agonize over how (and if) they should share a difficult message with a teammate or a direct report. Unfortunately, that discomfort...
How Honest Should You Be on 360 Feedback?
So you've been invited to provide feedback to a colleague as part of a 360 feedback process. How honest should you be? Can’t I just soft pedal it, Liane? Can’t...
For Managers
Don’t Include Feedback in Year-End Reviews
This is probably an unpopular opinion, but a performance evaluation conversation is no place for feedback. The end of the performance management cycle is the time to sum up the...
How to Give Positive Feedback
What did you do the last time you saw a colleague do something remarkable? Did you think, “Wow, that’s awesome,” and go about your day? Did you toss off a...
Exercise: Giving Feedback Gently
Occasionally, I focus the blog on sharing the techniques I use to facilitate important conversations among individuals and teams. I inherited this one and I love it so much, I’m...
Feedforward Instead of Feedback
A couple of years ago, Craig and I were at an industry event and heard Dr. Jamie Gruman talk about Feedforward Interviewing, a technique developed by Avraham Kluger and Dina...
When Feedback Causes Backlash
I love the questions I get at the end of a keynote. This week I got a couple of really good ones. The first was, “How do I handle it...
Maybe You Shouldn’t Give Feedback
I have a new speech that I’m working on called “The New Nice.” It’s the culmination of all my work on increasing productive conflict and getting comfortable being uncomfortable. One...
How to Give Feedback to Someone Who Doesn’t Report to You
Most of the companies I have worked with have, at some point, stuck the word “one” in front of their company name and heralded it as a great new era....
Unconventional Wisdom on Constructive Feedback
In my previous post , I talked about emotional reactions to issues at work; specifically, things that make people cry. In that post, I alluded to the idea that advanced...
Virtual Teams and How to Give Feedback from Afar
Every time I give a speech these days, I get at least a couple of questions about how my techniques apply to virtual teams . Given that my team at...
How to Deliver Feedback
Giving someone feedback can be uncomfortable. Some people even agonize over how (and if) they should share a difficult message with a teammate or a direct report. Unfortunately, that discomfort...
How Honest Should You Be on 360 Feedback?
So you've been invited to provide feedback to a colleague as part of a 360 feedback process. How honest should you be? Can’t I just soft pedal it, Liane? Can’t...
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For Coaches
How to Give Positive Feedback
What did you do the last time you saw a colleague do something remarkable? Did you think, “Wow, that’s awesome,” and go about your day? Did you toss off a...
Exercise: Giving Feedback Gently
Occasionally, I focus the blog on sharing the techniques I use to facilitate important conversations among individuals and teams. I inherited this one and I love it so much, I’m...
Feedforward Instead of Feedback
A couple of years ago, Craig and I were at an industry event and heard Dr. Jamie Gruman talk about Feedforward Interviewing, a technique developed by Avraham Kluger and Dina...
How to Receive Feedback
I gave a speech last week on the importance of feedback to a high performance organization. It was clear that many of the audience members were uncomfortable with the thought...
When Feedback Causes Backlash
I love the questions I get at the end of a keynote. This week I got a couple of really good ones. The first was, “How do I handle it...
How to Deliver Feedback
Giving someone feedback can be uncomfortable. Some people even agonize over how (and if) they should share a difficult message with a teammate or a direct report. Unfortunately, that discomfort...