No conflict? Then no meeting! But managing conflict in meetings is crucial to get the right kind of conflict you need to be productive

Sometimes people learn passive-aggressiveness in response to being invalidated. But it helps when you guide them in discussing things openly.

There are three types of team conflict – and only one of them is healthy. Here’s the difference between tension, pressure, and friction.

Emotions can overcome us, but the best way to deal with them in the workplace is to understand your team member and where they’re coming from.

It’s natural to feel defensive when your teammates disagree with your point of view. Thankfully, there are steps you can take to deal with it

There are ways to compromise and still get great results. Here are some scenarios where it’s okay to compromise…and others where it isn’t!

I’m giving people the skills that make it easier to deal with an issue before it spirals out of control. It starts with this video.

Facts don’t solve fights. Get beneath the facts by asking questions to expose what your team feels and what they believe.

If the discomfort you’re feeling is due to tension, that’s a good thing. But if it’s due to friction, then you have a problem. ...

If you’ve ever found yourself in interpersonal conflict at work, you’ll know just how stressful it can be. Perhaps there’s somebody on your team ...

If you’re worried about the impact of conflict in the workplace, if it feels like you’re always fighting instead of finding solutions, there are ...

Here’s how to prepare for and work through a conflict with someone you don’t get to see face-to-face.

Here’s a quick exercise to help expose productive tensions and how to avoid conflict on a cross-functional team.

A lot of people agree that getting into arguments at work is one of their least favorite parts of the job. In this video, ...

I was asked by an audience member at a conference “Why are women so mean to other women?” What a doozy of a question! Here’s my answer.

Disagreement isn’t always a bad thing. Being able to disagree respectfully is one of the best ways to bring your full value to your ...

There are so many simple things to say to redirect passive aggressive behavior. The general principle is to get legitimate conflict happening around the ...

Your team needs productive conflict. It allows you to tap into the value of different points of view by disagreeing about the issues in ...