by Liane Davey | Jan 20, 2019 | Be a better team leader, Communication, Right Words to Say, Strategy & Planning
I hear clients talking about “failing” all the time. The only problem is that whether they’re telling you that failing is a good or a terrible thing depends who you’re talking to. On the one hand, leaders are trumpeting the need to fail fast, while on the other,...
by Liane Davey | Jan 13, 2019 | About teams, Be a better team member, Communication, Conflict, How to fix teams, Right Words to Say, Virtual Teams
I was giving a speech to a group of insurance leaders last week. We were talking about the importance of working through conflicts as they arise to ensure they don’t stall productivity or erode trust. The question that came up most frequently in my conversations...
by Liane Davey | Dec 16, 2018 | Be a better team member, Communication, Emotions, Right Words to Say
Last week, my friend Karen posed a great question on my Facebook wall. She wanted to know how to cope at holiday parties with the growing number of people who seem to be offended about things. She asked my opinion on how to have a constructive conversation with an...
by Liane Davey | Dec 9, 2018 | Be a better team leader, Communication, Conflict, Feedback, Personal Effectiveness, Right Words to Say
One of the most precarious situations you can get in as a manager is when someone comes to you with feedback about one of your team members and asks you to pass the bad news along. If you make the wrong move here, you condone passive-aggressiveness, exacerbate...
by Liane Davey | Dec 2, 2018 | Communication, Horror Stories, Right Words to Say
I read an excellent article last week and it’s got me thinking. Ruth Whippman’s piece in The New York Times entitled “Everything is for Sale Now. Even Us.” In it, she talks about how the self-promotion required in the new economy has set up awkward interactions with...
by Liane Davey | Nov 25, 2018 | Be a better team member, Communication, Emotions
You’re standing by the photocopier when a colleague walks up to you and starts to unload about his frustrations. “Can you believe what Pat said in that meeting!” What do you do? Is it ok to hear him out? What do you say back? If you want to take the high road, what’s...
