by Liane Davey | Jan 31, 2021 | Be a better team leader, Communication, Right Words to Say
Back with another great question from an audience member at a keynote. The specific question was, “How do I talk my high performers off the ledge?” On the Ledge [I know the questioner meant this as a metaphor. This particular metaphor provides an important opportunity...
by Liane Davey | Jan 24, 2021 | Be a better team leader, Communication, Connect, How to fix teams, Right Words to Say
You know that for me, the best part of giving a keynote is the Q&A session. I already know all the stuff in the speech, but the questions are the entrée into what people are thinking, how they’re feeling, which of my suggestions comes easily and which needs more...
by Liane Davey | Nov 22, 2020 | Be a better team leader, Right Words to Say
I was working with one of my favorite teams last week. We were talking about productive conflict (surprise, surprise) and we stumbled onto a really interesting discussion about what to do when you’re leading a cross-functional project and someone who doesn’t report to...
by Liane Davey | Nov 15, 2020 | Be a better team leader, Communication, Contribute, How to fix teams, Right Words to Say
I delivered a new program last week, one that helps leaders create role clarity for their employees. The team I was working with had already made great progress in defining what they need people to do and now they were looking for support on the how. (I’m grateful to...
by Liane Davey | Nov 1, 2020 | About teams, Be a better team member, Communication, Personal Effectiveness, Right Words to Say, Team Effectiveness
Last week I wrote about good and bad apologies, which got me thinking about what behavior necessitates an apology and what doesn’t. Apologizing (when done well) sends a very strong message and, particularly for leaders, there are times when it sends the wrong message....
by Liane Davey | Oct 25, 2020 | Be a better team member, Communication, Conflict, Connect, Horror Stories, Personal Effectiveness, Right Words to Say
I was interviewed by Leah Fessler of Chief Magazine recently about how to apologize. Chief is an organization of elite C-Suite women, so my advice in the article was tailored to that audience. I think that the topic is germane to everyone, so I’m revisiting it in...
