by Liane Davey | Nov 25, 2018 | Be a better team member, Communication, Emotions
You’re standing by the photocopier when a colleague walks up to you and starts to unload about his frustrations. “Can you believe what Pat said in that meeting!” What do you do? Is it ok to hear him out? What do you say back? If you want to take the high road, what’s...
by Liane Davey | May 13, 2018 | Be a better team member, Communication, Connect, Emotions, Right Words to Say
Your colleague is having a bad day (or week, or life). She grabs the empty chair from beside your desk, rolls it over and flops down, legs spread, head back, arms dangling—defeated. She proceeds to unload her troubles on you. You get all the gory details. Once the...
by Liane Davey | Dec 17, 2017 | Conflict, Emotions, Personal Effectiveness
I’m in the midst of a series of posts exploring our profound conflict aversion and its toll on businesses, teams, and individuals. In previous posts, I shared a couple of the things we’re taught as children that give rise to our conflict aversion: “If you can’t say...
by Liane Davey | Apr 9, 2017 | Be a better team leader, Be a better team member, Contribute, Emotions, Personal Effectiveness
I am preparing to talk to a large group of bank branch managers about the secrets of resilience. They’re not interested in the basics; years of change and disruption have taught them the fundamentals (remember when the ATM was going to replace all the jobs in...
by Liane Davey | Nov 20, 2016 | Be a better team member, Communication, Conflict, Emotions, Personal Effectiveness, Right Words to Say
I was giving a talk on how to have productive conflict when an audience member asked a great question. She was clear on all the advice and agreed that the techniques I was sharing were great…but! “What if get emotional and I’m no longer in a frame of mind to use these...
by Liane Davey | May 8, 2016 | Be a better team leader, Connect, Emotions, Right Words to Say
How many times have you heard someone say, “let’s just take the emotions out of this discussion?” It’s one of my favorite lines I hear in team effectiveness sessions. And when I say “favorite,” I mean, forehead slapping, groan-inducing, “this is going to be a long...
