by Liane Davey | Sep 29, 2019 | Communication, Emotions, Team Effectiveness
I’m constantly encouraging teams to wade into the really difficult, contentious, emotional discussions that they would otherwise try to avoid. The problem is that you might lack the vocabulary to get to the other side of one of these emotional discussions or to move...
by Liane Davey | Dec 16, 2018 | Be a better team member, Communication, Emotions, Right Words to Say
Last week, my friend Karen posed a great question on my Facebook wall. She wanted to know how to cope at holiday parties with the growing number of people who seem to be offended about things. She asked my opinion on how to have a constructive conversation with an...
by Liane Davey | Nov 25, 2018 | Be a better team member, Communication, Emotions
You’re standing by the photocopier when a colleague walks up to you and starts to unload about his frustrations. “Can you believe what Pat said in that meeting!” What do you do? Is it ok to hear him out? What do you say back? If you want to take the high road, what’s...
by Liane Davey | May 13, 2018 | Be a better team member, Communication, Connect, Emotions, Right Words to Say
Your colleague is having a bad day (or week, or life). She grabs the empty chair from beside your desk, rolls it over and flops down, legs spread, head back, arms dangling—defeated. She proceeds to unload her troubles on you. You get all the gory details. Once the...
by Liane Davey | Dec 17, 2017 | Conflict, Emotions, Personal Effectiveness
I’m in the midst of a series of posts exploring our profound conflict aversion and its toll on businesses, teams, and individuals. In previous posts, I shared a couple of the things we’re taught as children that give rise to our conflict aversion: “If you can’t say...
by Liane Davey | Apr 9, 2017 | Be a better team leader, Be a better team member, Contribute, Emotions, Personal Effectiveness
I am preparing to talk to a large group of bank branch managers about the secrets of resilience. They’re not interested in the basics; years of change and disruption have taught them the fundamentals (remember when the ATM was going to replace all the jobs in...
