The Psychology of Trust
It was so fun to connect with you in Montréal!
Thank you so much for the opportunity to join you in Montréal and to be part of your celebration. Congratulations on your exceptional performance!
I am pleased to share some additional tips and tools for establishing, strengthening, and repairing trust.
Thanks again for the chance to connect with you!
RESOURCES
Trust Level 1: Connection
How to increase your connection to others, which is the basis of trust
Trust Level 2: Competence
How to increase people’s confidence in you.
Trust Level 3: Reliability
How to increase people’s perception that you’re dependable.
Trust Level 4: Integrity
How to take the high road and some counter-intuitive advice on demonstrating your integrity
Repairing Trust that’s Broken
It’s a terrible situation, but there is hope when you need to repair trust that has eroded.
TOOL: Level III Listening
Here’s the article about level III listening and here’s the handy-dandy Listening Blocks Poster
TOOL: Listening for Emotions and Values Video
Here’s the approach to listening beyond the facts, following their emotions, to identify the values that the person is defending
TOOL: Validation Video
Here’s the detailed video on how we invalidate people and how to use the 3-step: validate, question, pivot method. Check out some of the older content on the channel too, it’s still relevant.
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