Dealing With The Hero at Work

Dealing With The Hero at Work

  What to say to coworkers who play the hero (video transcript) Do you know someone who’s made a name for themselves by always coming to the rescue? Usually that person is actually part of the problem, not the solution. But while everyone is celebrating and...
When to Decline a Meeting

When to Decline a Meeting

  Getting invited to meetings (video transcript) It’s Monday morning, and you’ve just settled in with a coffee to take a look at your calendar for the week. As you scroll through, you notice Wednesday afternoon that two hour cross-functional meeting...
How to Show You’re Listening

How to Show You’re Listening

  How to show you’re listening (video transcript) Very early in my career, I met a manager who’d immigrated from China. We were doing a session about listening when he jumped up, took my marker, and went to the flip chart. On it, he drew the Chinese...