Change Has Changed
How to Build High Performance in a World of Perpetual Change
CEA Transportation Connects Alberta – March 10, 2026
Follow-up tools for managers
Process Triggered Emotions
The short video clips below are excerpts from the keynote that explain the difference between emotions and feelings, how to recognize what’s really driving a strong reaction in a colleague (what I call a “fire breathing dragon”), and how to use open drawbridge questions to understand what’s at stake and move forward productively, together.
You’ll also find an Open Drawbridge Questions guide with practical prompts you can share with your team to help surface the treasure of the fire breathing dragon.
Resources
